While it is only too easy to reduce the benefits of Voice over Internet Protocol (VoIP) solutions to “It’s cheaper than the other way!”, there are many more benefits that a small business could find quite advantageous. Today, we’ll go over a few of these other benefits – but as we do, keep in mind that the “cheaper” part still applies.
While a VoIP system is, at its core, an alternative to the traditional phone solution, most VoIP options can provide you with far more capability than a traditional phone system. For instance, many VoIP options provide capabilities like instant messaging, conferencing, and call recording.
When comparing the two options, VoIP is far more secure to use than the traditional landline. This is because, rather than the analog approach that telephony has historically taken, the digital data that VoIP sends can use encryption. This protects all information transmitted through the system.
Instead of being tied to a set location, as the traditional business telephone system would be, VoIP can be accessed from anywhere the Internet can be. What’s more, as many VoIP solutions have an associated mobile app, it plays nice with smartphones – allowing your employees to use their mobile device to communicate with business contacts, without disclosing their personal numbers.
While communicating with your clients and assorted contacts is important, it is just as important that your employees aren’t constantly distracted by their work by fielding phone calls, if they can help it. VoIP solutions can be configured to support a variety of options. These options include an automated menu to give a caller more information at any hour, a directory to help a caller reach their desired contact, or even the option to forward calls to an employee’s mobile device so that truly urgent calls can be answered at any time.
This is just a brief sample of the many ways that VoIP provides businesses with operational (and yes, financial) benefits. To learn more, or to ask any other business IT-related questions, reach out to the Walsh IT Group team at (832) 295-1445.
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